A Less Bumpy Ride

 I have Motor Neurone Disease and my weakening muscles had made travelling in my wheelchair in my VW Caravelle extremely uncomfortable. I had always been aware of how terrible the suspension was; it managed to combine the worst traits of both an overly soft and hard setup, crashing over every bump and ridge while rocking horribly over uneven ground. I didn't hold much hope of finding a solution when I typed "suspension modifications" into Google.


Aurok Ltd were one of the few companies that came up so I dropped them a quick email. Within a couple of hours I had received a reply from Dave, the Managing Director offering to come up two days later to look at the problem. My requirements for suspension modification were rather different from most of Aurok's clients. I was impressed by the response as the company aren't just some garage doing run of the mill work. They are the UK sole distrubutor for leading manufacturer Ohlins, and are involved in designing suspension setups for many types of motorsport including A1GP (F1 without the egos) so modifying my Caravelle wasn't going to be the most lucrative deal for them.

After test driving it, they agreed that it was pretty poor and although it was never going to ride like a Bentley, they could probably improve it to a degree with some specialist dampers. Understanding the difficulty in us getting the car to their workshop, they offered to complete the work here when the parts arrived. Yesterday they returned and completed the work. As anticipated the improvement is subtle and I will need a longer journey to judge fully but it's definitely better and Dave offered to return if necessary to adjust them further.

I know that based on what they quoted that they can't have even covered their costs and I am very grateful for the effort which they have gone to. They obviously empathised with my situation and reacted as quickly as possible without taking advantage financially. It is so refreshing to deal with people with this attitude. Being disabled, one gets used to paying massively inflated prices for any product because it has 'disabled' in it's description or contend with delays which I literally haven't got time for.

So a massive thanks to Aurok for helping me keep mobile for a bit longer.


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